Quick answers to the most common questions. If you cannot find yours, write to us at soporte@leaxio.com.
Rentals and availability
Why can't I rent a product on certain dates?
Leaxio will not let you rent a product for dates it is already committed. Check the Calendar filtering by that product. It may also be in maintenance, or you may have a buffer between rentals set: the time Leaxio requires between a return and the next pickup (see Organization settings).
Why can't I close a rental?
The balance has to be zero before closing. Record the rental's pending payments and try again. See Payments and collections.
The customer returned only part of the equipment. What do I do?
Use Register return in the rental detail and enter how many pieces came back. What is missing stays pending. See Rentals.
How do I charge for a late return?
If you set a late fee policy, Leaxio suggests the amount when you register the late return and you decide whether to add it before settling.
Payments and cash register
I charged the wrong amount. How do I fix it?
Cancel the payment from Payments. The balance shows up again on the rental and you can charge it again. If the rental is already closed, Leaxio asks you for a reason. See Payments and collections.
It won't let me record payments, sales or expenses
Your organization probably requires an open cash register. Open the day's register in Daily. If you do not want that requirement, you can turn it off in Settings → Organization → Operations → Daily cash register.
When I open the register it asks me to close another one
You have a register from a previous day that was never closed. Close it with the real count and then open today's.
Quotes and agreements
How long does a quote last?
If you do not set an expiration date, it expires automatically 14 days after you send it. See Quotes.
Can I recover a cancelled quote?
No. Cancelling cannot be undone and the link stops accepting responses. Create a new quote.
I can't generate the agreement
Check that you completed your tax information (Business tab) and your terms and conditions with the option to show them on contracts (Operations tab). See Rental contracts.
Account, permissions and plans
I don't see a section of the menu
The menu depends on your permissions and your plan. Ask your administrator to review your role (see Team and permissions) and check what each plan includes in Billing and plans.
Where do I see my invoices or change my plan?
In Settings → Billing. See Billing and plans.
I'm not getting push notifications
Check that you have not blocked notifications in your browser's site settings. See Notifications.
I changed my organization's URL and the links stopped working
When you change the URL, links you already shared stop working. Share the new link again.
Before you start
Can I try Leaxio without loading my data?
Yes. Open the public demo at app.leaxio.com/auth/demo: it uses fictional data that resets every night.
How long is the free trial?
14 days, with full access to your plan's features. You are not charged until it ends and you can cancel any time.